Bad service linked to Contract and Help required from Telkom

I took out a contract with Telkom 10 months ago with an intent that the special offered was a month to month special with a view if need be , the cancellation process confirms a one month notice to the relevant provider - Telkom.

It is with a heavy heart and frustration I have been trying to cancel this contract for the last 6.5 months . I currently reside in the Randburg area and there is no signal . This is the main reason for the cancellation of the contract.

On the 8th February 2018 I attempted to contact Telkom for which I eventually got through after one and a half hours I eventually obtained both agents email details and sent them an email as confirmed below:

"Sent: Thursday, 08 February 2018 9:47 AM To: ********** ********** Cc: ********** **********

Importance: High

Good day Lungi

I trust you are well.

It is with a heavy heart that I write to you linked to the continuous billing which is taking place considering the attached month to month billing which is totally unacceptable and against the CPA ( Consumer Protection Act ) , I have always been a positive market opinion leader to your brand.

This account was suspended in November 2017 and the fully monthly amount has still been debited linked to the attached account for services not rendered , I have always respected the Telkom brand linked to innovation and target market within our South African economy.

Please note , I refuse to pay for services not rendered linked to the attached statement , the applicable internet was disconnected and was at no cost to Telkom.

Please can you urgently assist in cancelling this contract as a matter a urgency as I travel quite often and really am upset linked to my credit record been affected by this account .

Please feel free to contact me should you require any further information and please can you confirm that my ITC has been updated and this account is closed as a matter of priority.

I did not make use of this service within a 4 month period and unwilling to pay for something for which I did not utilize.

Kind Regards "

( Still no response received from both individuals )

I tried to contact Telkom once again today with a view to cancel the contract as I am still been billed on a month to month basis based on an incorrect outstanding amount for which I have not utilized Telkom services .

I got through to a senior supervisor by the name of Yondela Mbahlwa who informed me that she was the most senior person in the Telkom billing call centre and that she could not transfer me to the relevant individual who could assist me with my query . If leadership cannot perform such a simple function , how does this individual control and manage a department ???????????

I have been to the Telkom branch in cresta ( Ticket 47 on numerous occasions with a view to cancel this this contract and still am battling to do so.

The address which appears on my statement is completely incorrect linked to RICA details mandatory to be obtained from a Mobile service provider , is this not in breach of regulation ?

It cannot be so difficult to cancel a line on a month to month contract , it makes me question how other complex matters are handled within this organization.

Please can someone senior contact me linked to this request or provide me with this information.

From a principle perspective I am not going to pay for services not rendered and demand that someone from Telkom contact me with immediate effect .

The service received from your branch in Cresta and numerous individuals linked to names and email addresses listed on email has been **********.

Numerous breaches in terms of incorrect address supp**** and not obtained and no feedback received on email sent in February 2018.

Help Help Help Help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!