1 reviews | Active since Oct 2011
BAD Service- Line STILL faulty
<p>Ive been having problems with my land line and internet since last week where the line drops out intermittently and subsequently the line completely goes dead and comes back after 20 seconds or so. Telkom dispatched a technician to my property last week Friday without informing me and fortunately I was home. The technicians tested the line and said everything was fine, except that the line was damp which they sorted out. Low and behold the issue persisted during the weekend and became unbearable this morning when i started work ( as I use the land line and internet to work from home). The static on the line is unbearable, the internet keeps dropping out yet the technicians say there is nothing wrong with my line. I even changed filters to remedy the problem but it is still there. Every time I hold to speak to a consultant, when I eventually reach them and give my details, the line automatically goes dead, disconnects the call and comes back following a loud beep and buzz on the line. I am tired of this. I have my job on the line.. Can someone just tell me what exactly the issue is and repair the line correctly? MY job is on the line here and If I cant do my work, it means I cant pay my bills and it means I cant pay Telkom. I demand a manager get back to me asap as this is unacceptable. It is against the consumer protection act to pay for services half rendered. </p>
The same technician just came to my house and was extremely rude, condescending and abrupt in the witness of my entire family. I dont understand for the life of me what type of person has no respect whatsoever for a paying client. He hooted in front of my house to let me know he was outside and didnt even greet. I didnt even know he was coming, once again. Im disgusted and Im actually in shock. He told me he tested the line again and told me that I needed a new modem. When I told him I had another modem and showed him the modem, he told me I need to buy a brand new one. I find that quite weird as I never had any issues with my modem to begin with when I lived in Johannesburg and when I told him that, he said he cant answer about that... So Im still not sure what the issue is. What type of person comes into my house, speaks to me like I am stupid and Im a paying customer. This is not on. Please send professional technicians to fix faults who actually know what they are talking about and how to handle customers.
The same technician just came to my house and was extremely rude, condescending and abrupt in the witness of my entire family. I dont understand for the life of me what type of person has no respect whatsoever for a paying client. He hooted in front of my house to let me know he was outside and didnt even greet. I didnt even know he was coming, once again. Im disgusted and Im actually in shock. He told me he tested the line again and told me that I needed a new modem. When I told him I had another modem and showed him the modem, he told me I need to buy a brand new one. I find that quite weird as I never had any issues with my modem to begin with when I lived in Johannesburg and when I told him that, he said he cant answer about that... So Im still not sure what the issue is. What type of person comes into my house, speaks to me like I am stupid and Im a paying customer. This is not on. Please send professional technicians to fix faults who actually know what they are talking about and how to handle customers.