Bad service & lies

what a pathetic service I received from Telkom after paying them more than R400 for 24 months without any problem, after finishing paying my contract I decided to cancel their subscription but was retained by Nozipho Mkhonza one the consultants from retention dept, on the 21/08/19 who promised me will get 90 mins of talk time to all networks effective from 1/09/19, which didn't happen until today but they keep on debiting my account for something I am not getting, I have been calling since 2/09/19 & promised they will investigate & come back to me, spoke to several consultants including Nokulunga Mkhize, who gave escalation *** on the 16/09, spoke Austin Matheba(team leader) still no resolution, spoke to Masilo Mohale(team leader) who reports to Tumelo Mohlatlole(manager) all the people above promised me my query will be resolved asap & they will call me back, which is all lies, but still I am not getting what I was promised, what a bad service I have received from the so called giant network provider TELKOM, thinking of cancelling everything & leave them they don't deserve my money, they failing to resolve a simple query like mine what are they doing to other customers??? if this is how they run business, its a loss shame.

unhappy customer...my account number is ***