1 reviews | Active since Jul 2016

14 Feb 2017, 09:22

BAD SERVICE - LIES

<p>FINANCIAL ACCOUNT NUMBER: ********** 71</p> <p>BILLING ACCOUNT NUMBER : ********** 42</p> <p>SERVICE REFRENCE : ********** 450</p> <p>We asked for extension on 081180, until 25th of February 2017, however, it seems that no request was logged....and now my account is suspended. I want to go and pay the money, but I cannot wait 72 hours for the account to be unsuspended once paid, it is ridiculous….I will make a cash payment into ABSA account, but still its taking 72 hours…how come…this is seriously ridiculous. I need to know where to pay this account, to have my line unsuspended the same day. I hope someone will answer me, because your call centre surely does not know what they are doing. Ther should be another way to make payment to have the account unsuspended...like paying at Telkom, or even teh Postoffice...</p>

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Replies (4)
's update14 Feb 2017, 10:45
Reviewer Update

Thnak you.....how long will thsi take.

Aslo, please have a look at my other query, whcih you gusy ignore point blank

's update14 Feb 2017, 11:45
Reviewer Update

can you please talk to me?

's update15 Feb 2017, 07:32
Reviewer Update

How long does it seriously take for assitance. what i have realsied with you, is that you only respond once, and then leave the query as is...hanging in teh balance. I have now made the payment....i need to be reconnected.

Telkom
Telkom's reply20 Feb 2017, 14:12
Official

Hi John,

Kindly note that your service is active. We apologize for the inconvenience.

Regards

Tsebo