Bad service. left without network over 7days

I have been trying to get an upgrade BUT... FIRSTLY i received the wrong upgrade, after being affirmed over and over by the agents that i am getting the Huawei P40 Lite with Huawei GT2 watch they send me the p40 lite with the Huawei watch fit (not what i want). This i received on 10/12/2020 at about 17:00pm. i tried calling the call center and it was closed, i called the next day (11/12/2020) and spoke to a consultant Nontobeka Mkhwa****, who affirmed me that it will take up to 72 working hours (3 workign days) for them to get back t o me and pick up the package and them for it to be corrected.

It is now the 21/12/2020, 168hrs later (7 working days) and nobody has contacted me at all. I have called them almost everyday and not 1 consultant are able to help. I managed to get hold of a 'managers' email, ***, who i emailed on the 18/12/2020 at 8:38am but still had no response. I went into the shop at Telkom, Liberty Midlands Mall in Pietermaritzburg, KZN, and they could not help me as well, they put me on a phone that was so soft you could not hear anything and still nobody to help or assist. How can you not even help at a shop level?

i am extremely frustrated and helpless. How do you run an organization like this Telkom?

SECONDLY and the worst is that from the 10/12/2020 when i received the package my network has been down! I have not been able to make calls or receive calls, my network, data everything has been off now for over 7 days! THIS IS UNACCEPTABLE. I use my phone for work and use it to receive card payments and have not been able to over the period resulting in loss of business.

all i wanted was an upgrade, through which i was attracted to only because of the watch. It has cost me more then time and effort, it has more then disconnected me, it cost me losing income, which me and my family are so dependent on.

And up untill the time of this message no body has contacted me for any reason. i spoke to a consultant again today and evetime before i get there contact details they put the phone off in my face! this has happened more then 3 time!.

Can someone please help? who do i compliant to? is there an Ombud that can help?