Bad service, lack of communication | Disgrace

Hello

Today my service has been suspended for money I should be liable for. for the past 3 years I have been making manual payments to telkom and there was no rejection fees billed to my account as I told telkom that I was never setup with an bank account as I prefer to make payments manually.

for the past 3 years I have been paying more than what the amount due was for every month. First I was told that I need to make a payment 3 days before the end of the month which I was doing for 3 years. Now all of a sudden I need to make a payment 10 days in advance but if I made a payment on the 28th of every month then it reflects the next day and no rejection fee billed to my account because they received the money. I want to know why must I pay a rejection fee and why do I need to wait 10 working days for my service to be reconnected but if that is the case then I want to cancel my 3 lines I have with telkom.

I am still waiting for your copy of the contract that states I need to make a payment 10 days in advance because I don't see that on my contract.

I'm so disappointed in telkom service, 3 years I've been making payments every month on time and after I refused to pay a rejection fee on my account they hand my account over to debt collectors, this is a disgrace man. I can return all your devices! sim cards! and whatever you need.

I refuse to pay the rejection fee and will pay the difference and need my account reconnected in less than 10 working days as I use these lines for business and personal, if that can't happen than I need to cancel this account, I will return the devices.