Bad service is such understatement

Horrid Service Telkom Chatsworth Branch

I recently went to the Telkom Branch in Chatsworth regarding an additional fee charged on my contract which is a WIFI contract. The service received from the branch was incorrigible and even worse the so-called supervisor is unable to access any information, I’m pretty sure making a 100 calls to Telkom just to get cut off at the other end is better than the service received at Branch. The lady went through the 10-page contract, 30 mins later decided to log a case for further investigation(Case ***2), I’m not surprised that I’m still waiting for feedback. Telkom is more sales driven to meet their targets than providing a quality service to its customers. You act very fast when a payment is missed and then recorded on the ITC but when you ***** from the customers it’s just overlooked. Your branch has all the Glitz and Glamour but no one seems to know anything, I really wonder how a big entity can be incapable of resolving such a small query.