Bad Service is given to non-technological savy older generation customers who use prepaid land lines

Telkom has started a phasing out project of prepaid landlines, this information was communicated from Jan,Feb and March this year, my parent were made aware of this and that a Telkom representative would come over to deliver the device, today its August 23 2019, the line is cancelled due to the new system, however the devcice is not delivered and no cummunication to the client was sent about this. this is unacceptable service , especially for senior people who still utilise the landline service to keep it touch with their families.the customer service center and walk in stores take them from pillar to post. with no resolution!