Bad service internet

We have an uncapped internet line with telkom. We have had 2 weeks without any wifi. After the first call the guy came out to look at the line and he said the line was cut. He worked om the line in the rain and even his boss dod not want to help him. The next day the call centre said that the matter has been reported and in 24 hours they will contact us. After 24 hours we called back abd was told nothing was done regarding the internet iaaued we had logfed with them Soon as we call them they keep saying the call has been logged and they will come back to us. We have payed a service which we dont use at the monent and a business and work is suffering under that. Today we spoke to telkom and all that was said that they issue is researched and investigate who will come wix the lines.