cJ
christiaan J

1 reviews | Active since Feb 2017

21 Feb 2017, 07:46

bad service interms of cancellations

<p>still havent herd feed back from telkom about cancelling my LTE account..</p> <p>iv emailed, phoned and walked in the store but!! no feed back to say its been cancelled..</p> <p>telkom heed my warning ill cancel the debit order if you dont notifiy me on time.. then i wont pay your last month account..</p> <p>feed back would be nice..</p> <p>last time i ever have anything todo with telkom!!</p>

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Replies (2)
cJ
christiaan J's update21 Feb 2017, 12:12
Reviewer Update

thank you... iv had contact with your support team, i will close this knowing i wont be double debbit or charge for the full amount of the contract. as i was told i will only be charge for the days that has been on..

kind regards C

cJ
christiaan J's update01 Mar 2017, 10:06
Reviewer Update

Hi Telkom,

after closing the LTE account on the 21 of feb.. you told me! i wont be builed for the the remaing days that are left in the feb month..

then durion the week i notice on the billing system, that i will be charge for the full amount..

lucky i logged another call with you guys to attend to this before month end.. i get en sms that it has been sorted.. Call number ***7,

then i called in and said its not soreted and that the lady will call me back.. still no call!!

i really dont understand you guys, you realy dont care about your custermers..

you all should be fired and get people who really care..

i have a friend who also followed the same processes and you sent the deb collector after him..

you guys dont know what you are doing.. i can see telkom closing there doors due to bad service..

fix this.. and do what you are hired todo..