BAD SERVICE/ INOMPETENT CONSULTANT

<p>I sent an email to ********** with all the documents that were requested. I want to change business details on the 13th April 2017. I recieved an automated email from telkom "</p> <p>Dear Customer</p> <p>We hereby acknowledge receipt of your fixed line Business Contract and Services cancellation request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available". Today 17th May 2017 I did a follow up after not getting any feedback and none of the consultants contacted me. When I called I spoke to Amanda Mdimba who does not know anything, who is very ***********. She put me on hold for like 15 minutes waiting to s[peak to a supervisor by the name of Candice Mbambo who happened to be in a meeting for more than an Hour as I was on the phone for more than an hour as well. Amanda came back and told me to resend the email with all the documents again to her, and that her supervisor will escalate it, I asked for a turn around time for feedback only to get a response that says "NO BODY KNOWS TURN AROUND TIME FOR FEEDBACK", How on earth is TELKOM operating? We run a business not a ****za shop to be playing up and down with people who do not know how to do their jobs. As for Candice Mbambo, definately deserves to to demoted from being a supervisor as she doesn't know how to retain good paying client at Telkom. I do not know if my busness details will ever be changed or I should just cancel my business from Telkom.</p>