BAD SERVICE, INCORRECT DEFAULT ON CREDIT SCORE!!! AND TAKING ,MONEY FROM A RANDOM PERSON USING MY NAME

last year I cancelled my home WIFI with Telkom because I had problems from day one. 1. banking details was incorrect and debit date, debiting some1s account wrongfully is a crime I think, resulting in that person reversing the payments 2. NOT INFORMING ME ABOUT THE ERROR, INSTEAD CHARGE ME EXTRA FOR ;MISSED PAYMENT' 3. Cancelled after going back and forth for months with a disconnected line,. 4. a few months later I see a default on my credit report, stating I am owing Telkom R3000.00 went into a branch where they called the call center, I was advised that this is a cancellation fee, I never paid...

hold up right there, I was not awear of a cancellation fee, I have no problem paying it which I was told is R1000.00 now my question is, how do I pay this fee of R1000.00 and where does the R3000.oo come from your advisor does not know. I have never received any statement from Telkom, I have no reference no and account no to pay this account? I asked the guy to email me the details, it has been almost 3 weeks, im still waiting as I need to sort out my account, it looks really bad on my record, TELKOM PLEASE EXPAIN THE R3000.00 DEFAULT THAT I WAS NEVER INFORMED OF? WHAT **** B=ARE YOU GUYS RUNNING?