Bad Service - incorrect billing

<p>I have an account with Telkom mobile, my contract expired in October and there is a credit on that account. I logged a query with them to refund me and a case ( ********** 1) was open on 05 December 2016. Today 15 December 2016 when I called the call centre to enquire about the refund I was told that I was contacted by Dineo Letlala and she verified my banking details therefore the case is closed.</p> <p> </p> <p>I thought that was strange because I never received a call from Dineo or anyone at Telkom for that matter. The lady ( Nomalanga) I spoke to today was a bit rude stating that she cannot reopen the case, I should wait for 10 working days.</p> <p> </p> <p>I want my refund ..</p>