Bad Service, Incompetence at it's best!

I have always heard that Telkom gives it's customers bad service but i decided to give them the benefit of the doubt. No i find myself listed with a credit Bureau for a mobile account that i have not defaulted on. When i call credit companies to check i am told that my Telkom profile has not been updated. I won't even mentioned how hard it is to get anyone to assist you at Telkom. I have requested for an urgent letter from Telkom that states that i am up to date with my mobile account but nooooo!!! I am writting this here now because i am totally defeated.