bad service in general

As if it's not bad enough that you literally spend hours waiting in long queues, unattended. My husband app**** for a voice line. After countless times of calling Telkom to find out about our order. Nothing has been accomplished. Two months later. We've received communication via sms that they will be coming through. Guess what? Nothing. To add insult to injury, they've managed to capture our information incorrectly. I've called their call centre and spent hours in their branch to have this corrected. Once again. Nothing. I'm frustrated beyond comprehension. The fact that we are treated badly, knowing fully well that there's nothing we can do. We don't have much options.