BAD SERVICE IN ACTUAL FACT NO SERVICE

Last week Monday while tell on workers were working on the telkom pole in my neighbours yard my line went dead mean dead I told the worker that somethi g he did has caused my line to die. No response from him . Get my husband to phone from work they give me a ref no 300AEK171017 AND SEND ME AND SMS TO SAY MY SRRVICE HAS BEEN RESTORED. RESTORED MY FOOT. NOW 9 DAYS LATER MY TELEPHONE LINE U.S. STILL STONE DEAD . Complain again get given another ref no on Monday ********** 2 now on Tuesday still no one to fix it . How long must a person wait for tell on to fix an issue caused by one if their employees??????DO NOT WANT TO GIVE YHEM A SRAR RATING BUT HAVE TO TOCONTINUE WISH GGER WAS A - STAR RATING