RN
Rabina N

1 reviews | Active since Apr 2014

26 May 2016, 09:41

Bad Service I Ever Experienced!!!

<p>I have a few numbers that i use (Telkom Mobile) usually for Data. On the 5th of May 2016 around 23:14 i used cellphone banking to recharge my number *** with R100 airtime from my Capitec Acc. I never received the airtime till today, i made some follow-up calls to you Telkom and asked for my calls to be escaleted as most of your call centre agents seem like they are not authorized to help with recharge issues. </p> <p> </p> <p>I consulted the bank, and they did their finding which came out to be; R100 recharched the number *** instead of the correct number which is ***. </p> <p> </p> <p>Mr Giant Telecom please help me to load/reverse the airtime i made to the wrong number as per findings by the bank to the right number.</p> <p> </p> <p>Your Urgent Response Will Be Much Appreciated & To show how commited you are in rendering a world class customer service -As the call centre people they are too useless.</p> <p> </p> <p>Regards</p> <p>Rabz</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply27 May 2016, 09:50
Official

Hello rabz net

This response serves as confirmation that your query has been received.
Your reference number : SM237425
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.