1 reviews | Active since Apr 2014
Bad Service I Ever Experienced!!!
<p>I have a few numbers that i use (Telkom Mobile) usually for Data. On the 5th of May 2016 around 23:14 i used cellphone banking to recharge my number *** with R100 airtime from my Capitec Acc. I never received the airtime till today, i made some follow-up calls to you Telkom and asked for my calls to be escaleted as most of your call centre agents seem like they are not authorized to help with recharge issues. </p> <p> </p> <p>I consulted the bank, and they did their finding which came out to be; R100 recharched the number *** instead of the correct number which is ***. </p> <p> </p> <p>Mr Giant Telecom please help me to load/reverse the airtime i made to the wrong number as per findings by the bank to the right number.</p> <p> </p> <p>Your Urgent Response Will Be Much Appreciated & To show how commited you are in rendering a world class customer service -As the call centre people they are too useless.</p> <p> </p> <p>Regards</p> <p>Rabz</p> <p> </p> <p> </p>
Hello rabz net
This response serves as confirmation that your query has been received.
Your reference number : SM237425
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Hello rabz net
This response serves as confirmation that your query has been received.
Your reference number : SM237425
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
