bad service from the sales line

i must say Telkom has the worst sales department, i first called their service line and asked a consultant to put me through to them, the consultants did put me through but ended up holding for more than 20 minutes untill i hanged up the phone and this happened on two occasions<br> i then went on to send a request for someone to call me on Friday the 25th no one called me.<br> then i called their service line as i needed them to increase my spending limit on my phone contract, i asked the consultant to create a lead for someone to call me, no one called <br> on the second i sent a request on their website for them to call me again and some lady did call me today but we spoke for like 2 minutes and she asked to put me on hold i then went on to hold for 12 minutes and she hung up the phone and never called back again<br> <br> I am really disappointed at Telkom as it it the second time I'm experiencing such bad service as i went through the same thing when i wanted to apply for my phones contract.<br> <br> and its funny how their service line provide such good service yet the sales line is just bad!!!