Bad service from the accounts team at telkom

I have been with telkom since 2018 however when i got a new line in January 2025 they didn't debit the account after calling for help I am told to make payment on a stupid app that never works now i am told i going to be black listed with out getting a invoice trying get the account number is a other pain calling them and being told it will be sent yet until today nothing.. This is unacceptable