Bad service from Telkom!!- worst I have ever encountered

the worst service i have gotten from you! I have been in and out of your centres to do SIM swop till 2 Feb without success on a contract number. I was told diffrent stories that i must wait 72 hours because sim was susended. i go back on 9 Feb in Menyn and after to and fro after about hour I am told account is supended. meantime I paid manually on 3 Feb but more than 5 working days later the account has not been updated! this morning i called and Nontobeko Ngubani told untruth and said its udated. Before I leave now at 16h00 i call to make sure and then told by Brenda MAgubani that it is not true, account not updated yet!!! I will nor renew any of the 4 contracts I have with Telkom when they expire. BAD BAS service!