Bad service from Telkom supplier
Rating no star if it comes to Customer Satisfaction and service Provider commitment to solve issues.
I reported an issue 14/02/2018 and inform them that my line was extremely noisy and causing my ADSL to be not working. (I use my ADSL line for connecting to my work on daily basis.)
After a week of calling and begging to come and look at my line they arrive on the 21/02/2018. There was a underground issue with my line and they swapped me to another pair. At long last I was able to use the ADSL again.
The next day the problem was back and even worse than before and now no ADSL service. Line noisy and ADSL was dead leaving me without a ADSL line and connectivity. Again I open calles and beg them to look into it and lucky for me late the afternoon a technician arrive to confirm that there was a underground line problem towards the exchange in Sinoville, as he mention they can not fix this due to the people allready left the office (This was 15:45) but he promise he will be on the case the next morning at 08:00 (22/02/2018). He phone around 10:00 that morning and told me that swapped me to another pair and my line is now working. Yes the line was up no noise but running at a reduce speed with alot of errors. Needless to say it is much slower that what I was using before. I SMS and call several time from the 22/02/2018 till today requesting that they need to fix the issue of the bad performance of my ADSL line. On the moment there are still 3 call open with Telkom but no solution. From Monday 26/02/2018 a Telkom Technician will call every day and ask me if my line is still having the problem. It seems they hope the problem will clear by it self . Yesterday once called and tell me that my Data is completed (I have uncapped service) after mentioning this he check and see that this is true and tell me they are looking into the problem. No change still running on reduce service with no indication when this will be fixed. This morning 28/02/2018 a technician call and ask me if my line is working??? ***. really I told him again the line is still not running at the correct line speak and again as before supply ping and speed test result to him. He then hit me with a remark that made me burst, You are to far from the exchange. I had to reply with a comment that I am running my service for the past 5 to 7 years with Telkom and my house did move one ince in the past 20 years. SO the so call distance issue is not relevant seeing that my line was operating on 7.2 to 8 Mbps before with minimum issues and now it is only capable to run 4.2 to 4.8Mbps at best as recorded by my router connection. As mention the speed test result is much much lower recording at 1 to 1.8Mbps download and 0.6 to 1.1Mbps with ping from 15 to 73 ms during the day.
Needless to say no commitment and still my line is running errors at a router connection of 4.0 Mb/s and real speed of 1.8Mbps download and upload 0.68 Mbps just before I posted this review.
If I ask about the fiber no one can tell me anything except that this is plan no date no commitment. I am extremely frustrated and I am overpaying for a service. I am paying on the moment the same as if I would get the Fiber 20Mbps uncapped line if it was available in my area.