Bad service from Telkom staff.

Wednesday (08-09-2021) afternoon around 14H30 I went to Telkom Sandton City and was helped by Teller 10 (sekatinn). I added a new cellphone contract to my account but requested that my wife's old number that is Telkom prepaid be linked to this new contract. The lady promised to call me by 18H00 on the same day as she was knocking off at 19H00. She was going to process the cell number change when she called. She never called that day. We tried to call the store but the phone was not answered. We tried yesterday (09-09-2021) and after many attempts the phone was picked up by a consultant who said the lady was out to the shops and will be back in 5 minutes. He said he will pass the message to call me back urgently. The call never came so I tried to call back but the phone was not answered again. I gave up after many attempts. Today (10-09-2021) I called again. The phone was not answered. We must've tried more than 20 times without any luck. I tried 081180 but always ended up in the wrong department with consultants that refused to run with the query or at least transfer me to the correct department. They all gave me different numbers (081184, 081189, 108) that I tried without success. This whole exercise started at 16H50 and it lasted over an hour until I used the callback facility in the telkom website. The consultant that called back escalated to the manager after 18H20. I am now sitting with a new contract that has a number I do not want and I cannot use the phone with the old number. When Telkom calculated pro-rata they are going to include the wasted 2 or 3 days the phone is in limbo. This is disappointing service. Sickening even.