Bad service from telkom Shelly Centre

I came to telkom Shelly Centre in Kwazulu Natal. Where I was given a ticket to be assisted. I proceeded to stand and wait for assistance. About 15min later a lady came in to the store and spoke to the friendly staff memeber at the door and explained what she needed. She showed her options and then proceeded to take her to next available consultant without getting a ticket number. The consultant proceeded to assist her. Here I am still standing whilst there are 3 consultants sitting behind their desks not assisting anyone. its been 23min now and still waiting there is now 6 cinsultants sitting at their desks and only 3 are serving customers. Please feel free to contact me to send pictures this incident.