Bad service from telkom sa

I'm so upset with the service I received from telkom today.I purchased a data bundle for 10gb got the text message to say it was added but the the data was not added on my number I called telkom and the advisors drop the line on me after telling me they can only log a incident and it will take 72 hours.Telkom cannot tell me if the data will be added but I already paid for this data .The manager at telkom sa is also refusing to help or take my call I will take this further because the service is really bad