Bad service from Telkom Protea Glen Mall

I have been using Telkom for years now and my biggest problem is they billing system. Once they have debited my account it takes long for them to update my account. On the 25th of October 2023 they debited my account and today is the 2nd of November 2023 and my account still has not been updated as a result I don't have internet connection. On the 2nd of November 2023 I want to Telkom branch in Protea Glen Mall and they staff were not helpful, I walked in and asked them can they please dail me with they phone to they billing department so that I can find out what Is going on with my account. The staff at Telkom protea Glen Mall are not helpful no one was willing to assist me they all just looked at me did not say anything as a result I walked out of the store. This was not the first unpleasant service I got from this branch, I noticed they changed staff but still the service is *******. I am not happy at all and I have multiple products with Telkom only because I don't want to have different contracts all over. But as they customer I am not happy, I have submitted call requests for the past 2 days and till today no one has bothered to call me. Telkom do better and train your staff members that even if they are not getting a sale from assisting a customer they should help.