Bad service from Telkom once again

I have been trying to get a settlement for my account as I have moved to Canada. I received a case number (***4) and a quotation from Semone Paulsen on 16 June 2022 with the cancellation figures. She asked if I still wanted to go ahead. I then rep**** to her on 20 June 2022 (as I was away from my computer for a few days) telling her I want to go ahead with this and asked if I must pay upfront or will the amount go off via debit order, as that was how I understood her email. I sent her another email on 26 June 2022 and then again on 29 June 2022. Still no reply. As she mentioned in her email, I would still have to pay the June invoice on 1 July 2022, the settlement would only be done after that, I wanted to get the settlement finalised before the next invoice for the monthly payment. Now it's too late and I have received the July invoice which will be due 1 August. I find this totally unacceptable. I currently live in Canada and cannot go into Telkom or phone them as I am not able to make international phone calls with my service provider yet. I want to get a settlement figure which I can pay right away, without having another debit order going off on 1 August 2022