Bad Service From Telkom, No Surprise

I am sure this review will come as no surprise to many.

I am sure this means nothing to Telkom, as it seems that their Service Staff has no sense of what good customer service is, and care very little about customer satisfaction.

I am so deeply annoyed and can ge no joy or resolution to a simple question and query!

I signed up 3 months ago, for a promotional offer, where a 4 mbps line (including line rental) would costs R599.

Firstly, when I enquired about the package, I was told that with a 24 month contract I would receive a free router, and if I wished to cancel the contract, that there would be a R70 charge.

Secondly, after I signed up, I had to wait a month for the router to arrive, and could not even use the service. I was however charged for it, and after complaiig, ti ws tenrfunded to me.

Now, I have tried asking the contact centre 4 times, how much would the total amount be, for me to cancel. This I would like to know upfront, so that I can know whether it is just R70 or more, as I have now received 4 conflicting stories about the cancellation policy.

I have been passed from pillar to post, as most consultants in either ther service centre and accounts department, do not know!

I think it's my right as a consumer, to know what the charge is, before I make a decision! Why is that such a difficult request.

So tired of Telkom!