BAD SERVICE FROM TELKOM MOBILE SIHLE MLAMBO AND TEAM

i am hoping that some one from the billing department could call me with regard to the services being offerd by Sihle Mlambo from PE Call center no response from them like below

Good afternoon

Restoration of interrupted services

I have been waiting for your help with our telephone number you promised me that you were going to get back you up until now you haven’t *** servilinx 129cc reg number ***

From: Sihle Mlambo (S) [mailto:***] Sent: Thursday, 06 June 2019 8:46 AM To: *** Subject: Test

Test mail.

Kind Regards Sihle Mlambo TBM Customer Services Team Leader T: +27 (0) 81 180

up until today my cellphone lines are still suspended below is themails that they send me Good Day

Please note I have been advised that an amount of R 6,073.10 that is outstanding needs to be paid on the account before any changes are made.

Kind Regards Sihle Mlambo TBM Customer Services Team Leader T: +27 (0) 81 180 E: ***

From: James Tapiwa Nhawu [mailto:***] Sent: 18 July 2019 09:27 AM To: Sihle Mlambo (S) <***> Subject: RE: *** phonr ***

Good morning how are you doing any progress on this

From: Sihle Mlambo (S) [mailto:***] Sent: Wednesday, 10 July 2019 10:18 AM To: James Tapiwa Nhawu <***> Subject: RE: *** phonr ***

Good Day

Apologies for the delayed response,

Please note the issue has been escalated for further assistance.

From: Sihle Mlambo (S) Tuesday, 09 July 2019 10:40 AM To: Subject: Case: ***9

Hi Leeann

I hope you are doing well,

Apologies for troubling you I’m not sure if you do deal with cases, however I need some assistance with the above mentioned case.

This is a high level escalation that has been going on for over two months now.

Please see below case notes:

Notes: Customer name: James Tapwiwa Nhawu affected No: *** alternative No: *** FAID: *** BA: *** Customer called on in November 2018 to change his banking details for his business and they were changed incorrectly. Customer was being charged on the incorrect account. Customer called in May 2019 to find out how much he was owing and he wanted to know how can make payment and he was given an incorrect ref no for His fixed line ban: *** instead of mobile ref no: *** Currently his services have been cancelled for non-payment. Customer would like his numbers to be re-instated back to contract and he would like to be credited for the months he did not have his services.

Please advise if you need any other additional information.

Thank you in advance.

Kind Regards Sihle Mlambo TBM Customer Services Team Leader T: +27 (0) 81 180 E: ***

From: James Tapiwa Nhawu [mailto:***] Sent: 10 July 2019 08:22 AM To: Sihle Mlambo (S) <***> Subject: RE: *** phonr ***

Good morning

Please respond

From: Sihle Mlambo (S) [mailto:***] Sent: Tuesday, 09 July 2019 9:35 AM To: James Tapiwa Nhawu <***> Subject: RE: *** phonr ***

Good Day

I apologize but I cannot seem to pick up any call records on both provided numbers.

Kind Regards Sihle Mlambo TBM Customer Services Team Leader T: +27 (0) 81 180 E: *** From: James Tapiwa Nhawu [mailto:***] Sent: 09 July 2019 08:46 AM To: Sihle Mlambo (S) <***>; Tsepo Mo***eng (TT) <***>; 'Sales Multi connect' <***> Cc: Lindani Tevin Mkhwa**** (L) <***> Subject: RE: *** phonr ***

***

Please investigate as to why the banking details were not changed accordingly in the month of November when we upgraded our contract and further more why did you not change them in February when we were asked to make a payment

From: Sihle Mlambo (S) [mailto:***] Sent: Tuesday, 09 July 2019 8:36 AM To: James Tapiwa Nhawu <***>; Tsepo Mo***eng (TT) <***>; 'Sales Multi connect' <***> Cc: Lindani Tevin Mkhwa**** (L) <***> Subject: RE: *** phonr ***

Good Day

Thank you for the information however I cannot seem to pick up any calls made to us with the below number.

Is there another number that I can use maybe?

Kind Regards Sihle Mlambo TBM Customer Services Team Leader T: +27 (0) 81 180 E: ***