BAD service from TELKOM MOBILE Melrose Atch

mid December i bought a pocket router from the Telkom Melrose Arch branch . i only switched it on around the 9th Jan, and realized its faulty. i took it back to branch on the 17th jan, which is out of my way. the staff were very rude and not really interested to assist me, almost looked like it was an effort from them all, what made it worse they were talking amongst themselves in their language , which i dont understand. the lady that assisted me, just goes to the back of branch into another room and disappears without telling me anything, whilst i just stand and wait like an idiot. 5 minutes later, i go into said room, and ask her,why can she just not communicate with me and tell, me what is the. plan, and she looks at me with a blank stare. candidly tells me to take this pocket router to `Sandton branch for a repair!! i tell her its brand new, why should it be repaired, and frankly one cannot repair these items. they insisted a repair, its now the 29 Jan, i still have not received it back, a d am told that a NEW ONE will be replaced, exactly what i asked them on 17 Jan.

had i gone to Vodacom or MTN or CELLC, then im sure i would have had no nonsense over such a small item like i am. having from. Telkom MObile.