bad service from Telkom mobile

A really bad experience with the online sales team of telkom mobile. I have been on contract with them since 2012 have always done my upgrades in store on my own convenient time always refuse to do things over the phone with these salespeople but unfortunately this time around a very persuading one called me a and managed to get me to sign a 24 months contract over the phone and made promises of what the deal will be made of to my surprise when month end came and it was time to put to exercise what the deal was about it was never what she did promise. When I went to Telkom shop to complain about it, the shop is refusing responsibility as what they are just a shop and do not deal with online contract, I must call 081180; After a long time on the line I finally got someone on the line, I explained the problem, they shifted the blame to another department as 081180 is customer care if I want the problem to be corrected I must talk to 10213 which is point of purchases. I must call 10213. I made the call after hours on the phone someone finally answer I had to explain myself again to that person you can see she really does not know which lie to tell me to get me off the phone asking me to phone 10210 another number I refuse as I was getting tired to be sent from one point to another,she asked if I would like to speak to the sales manager I said yes he took the phone introduced himself as being LIVASHAN the sales manager and said he hears me and the mistake was on their side and he will send a mail to someone to correct the mistake and he will give me a call when the process is done. Unfortunately, till today I have not heard anything from them. I took the liberty to called them again today on 10213 unfortunately just like a miracle there is no one by the name of LIVASHAN and that for that issue I must call another department 081123. You can see they just wanna send me from one point to another until I get tired of calling them. What a shame Telkom mobile what a shame...