BAD SERVICE FROM TELKOM MOBILE

I am so disappointed and furious with Telkom mobile, with their services and constants. I have a contract with them and never skipped payment. The only problem was late payments all because of them, they debit on the date that I wasn't aware of. It was explained to me that they will debit on the 5th of every month and on their app also states that.

On January they tried to debit on 31st, they didn't find money. When I checked my app it said I owe R1978. 76,i tried to do a follow up and ended up Paying R1000 on EFT in the 10th of January & called them to verify the payment, only been told I should wait if will reflect and it never did. Then my account was suspended,while they debited an amount of R1978, which means they took R2978. I called again and a consultant by the name of Edman ****edi said I should forward the statement & I did that.still my lines were closed.I decided to reverse my money because the was no action taken and still remain the matter of my R1000 unresolved.

After almost a week they reopened the account but when I checked the app, still the R1978 was showing till now, yet the 1000 remains unknown.

On Sunday midday they suspended my account again ?. Not knowing for what now, I emailed them demanding my statement. It came as R1134. On Monday I went to Telkom Shop, it wasn't clearly explained as to why they did that. The lady consultant advised me to pay what is show on that statement&i did that.

Nothing is happening even now. I emailed the service center the R1000 statement + R1134 statement still no action is taken.

Seriously Furious with what they are doing. I have proof of all the transactions made to them. Kindly please assist me with this matter.

Here are my contact details : Name:Xolani Nkosi Cell no. ********** 864 or ********** 778 Email address **********