BAD service from TELKOM Mobile

My internet services has been suspended due to a payment allocation fault on Telkoms side.

My debit order went off on the 23rd of February 2018 - and the payment is still not reflecting on their system or on my statement.

How can they suspend my services if their system is not updated????

I phoned them on the 5th of March 2018 asking for a payment allocation to prevent them from suspending my internet - spoke to Mohau Modise around 08:00, who assured me the payment allocation request was sent through and would be resolved within 5 hours.

I want someone to phone me back ASAP and explain!!!