BAD SERVICE FROM TELKOM MOBILE

I have received the worst service from Telkom mobile I do not understand where the essence of customer service is missed. I called Telkom mobile on the 18th of December, requesting that the credit amount in my account be reversed. I was told yes mam your call has been sent to the relevant department its on their queue you will be assisted in 72 hours..<br> <br> Too my surprise I call in everyday am told the same story...Today on the 23th I call and am told no your call was never submitted to the accounts department only yesterday. So now does that mean its fair on me to be waiting on Telkom mobile to get help for two weeks.<br> <br> I haven't given the network any trouble I do not understand why I have to be given the run around. Can I please get a sense of urgency from the network. I ve been rating the good service I ve been receiving only too find out am not getting non at all.The case number I was given is ***3