bad service from Telkom Jabulani Mall

I would like to express the level of disappointment, unprofessional and Incompetence you get at TELKOM JABULANI MALL. I came to apply for an upgrade on the 6th or 7th….after several attempts of engaging via self-service and center with no success they only called after more than 10 days. Finally I got assistance and everything seem to be fine ,the 1st Inconvenience started when I left the store and I was called after an hour to fetch my gift I had to come back from mindalore to fetch the gift at my expense. After using the handset for a period of about 2 weeks the phone started restarting I though It would stop since I’ve never used a phone and that happens, now its booked for repairs. I totally refuse to accept using a repaired phone for another 2 years and it’s malfunction on the 1st month after taking it. i've been calling Telkom Jabulani until today their phones are not answered at all.