Bad Service from Telkom Insurance

I have lost my phone on Tuesday Morning, lodged a claim to Telkom Insurance on Wednesday they told me to pay excess fee which i paid same day. i called them today (Friday) to check progress of delivery . A lady i spoke to said she only ordered a phone for me today(Friday) because they had delays that which was not even communicated to me even after i have sent an email to me to them and I can only receive it on Monday or Tuesday which means I still have to go more days without a phone. i have never been inconvenienced like this. My life is literally stuck because of bad service from this insurance