Bad service from telkom insurance

I took out a contract with telkom and I was told that I can activate insurance on my device within 7 days of receiving my device. No one told me that it must be done in store. I phoned telkom to find out how can I activate insurance on my device and they gave me the number of the insurance company. When I phoned them they told me that the insurance must be activated in store. I am not even close to a telkom store so now I cant take insurance on my device as no one can assist me in the matter. This is really not good service. I think this was my last contract with telkom. Too bad I have to pay it for 2 years.