Bad Service From Telkom In Service Delivery For Home WIFI

I app**** for HOME DSL Uncapped on Sunday 12th of July 2020, the guy at the walking store at Clearwater mall said it would take up to 7 days in order for me to receive my package, 7 days later no package at all, tried to get a hold of Telkom, it takes roughly 20 minutes to get a hold of an agent, finally get to speak to one, and they cannot find my order on the system, on the 8th day, I get a phone call from an unknown number, guy claims to be from Telkom telling me he is at my address and asked what was the issue, I told him I am waiting for my installation to be done, and he was at the wrong address, tried to direct him to my place cause my folks were waiting for him to pitch up, the guy says he will call me in 10 mins to tell me if he is at the right address, 1 hour later he is some where else still being lost, again I tried to direct him and he just cuts the call and does not call me back till today, received an email from I think the manager on the 20th of July 2020 telling me they are sorry for this as well as I must wait for 7 - 14 days for an sms to tell me when they are coming to install my wifi at home , this is really bad service coming from them. I will not stand for this being promised 7 days I will get my wifi and it is been 2 weeks and now again must wait another 2 weeks, this is really not on.