Bad service from Telkom in East London, Eastern Cape

My home Telkom phone and ADSL stopped working on the 11th of November and I reported it to Telkom on the 12th. I followed up every now and then and even got a second reference number, as well as an escalation reference number. I have ended up calling them every day for the past week. Today it has been 3 weeks and my telephone line is still out of order. Every time I call I am told how sorry they are about how long this is taking, but not once did they offer to pick up a telephone and call whoever is in charge in East London and get the ball moving. I have no recourse but to call the same call centre every day and hope that they would actually react. This is the most pathetic service I have ever encountered in my life! And I still have to pay my full bill for my ADSL and my home telephone, even though I had no service for 2 thirds of the month. Shocking.