Bad service from Telkom Fibre

I have been a Telkom Vumatel fibre customer for a long time, connection issues and so i could understand. I dont pay a littke amount every month form my fibre but so suspend my service after a paid my installement, without even giving me a call and errange (because i missed a extra charge of 140 rand) and then to make payment so i can get my internet back on the Telkom platforms or websites is another challenge, because it just never works, olease someone at telkom fibre contact me urgently as i need my line up for business ASAP.