Bad service from Telkom Fibre

I am a loyal customer of Telkom. I received a sms stating that they will provide me with a higher fibre speed to reward me. I paid my bill for October, and my invoice states that the next payment is due on 20 November 2023. Today, the 12th of November, they suspended my internet connection due to no payment. We cannot resolve the issue today, only on Monday at 08:00. This is really bad service.