BAD SERVICE FROM TELKOM

I am very unhappy with the fact that Telkom is the most unhelpful agency in South Africa. We made a payment using the Telkom self-service portal. The payment was already done on the 10th of April 2025. The money is reflected on my bank statement, which was already on the 14th. We have been in contact with Telkom since the 14th of April. The lady who was helping him said on Monday, the 14th, that it would be 24 hours, then our lines would be active again.

It has been 3 days later and no joy that our phones have been re-connected. When I eventually spoke to 3 different ladies today, on the 17th of April 2025. The last lady that I spoke to eventually had a look at the bank statement, confirming that the payment of our account has been made. She has now requested the payment to be allocated and that the lines be reactivated. She then informed me that it will be another 24 hours before my lines will be active again. It is Easter weekend, so my lines will be off until the 22nd of April once all the holidays are behind us. She also informed me that the problem is that Telkom is busy upgrading their systems, and that may be the reason for the delay in my phone being reconnected. The fact that Telkom is upgrading their systems has nothing to do with me. I just want my phones to be reactivated today.