Bad Service from Telkom Contract Data Account

I am very disappointed with the service I have received from Telkom call center services following the closing of my data services due to them not being able to confirm an EFT I had made. I have been disconnected for more than 2 weeks in that time I have spoken to numerous agents who have given me a wide range of instructions I finally learned that I was expected to pay some amount and I have paid it last week. My service is still closed when I request to speak with someone from the accounts department I am refused yet the agents say they can't help me and I have to wait for their system. I have proof of payment for all the money I was required to pay I have been sending these to an automatic email system that is obviously unable to help me. I would like to speak to someone who can actually help me as I feel ********** having paid and not being helped appropriately.