Bad service from Telkom Canal Walk

I wanted home wifi and spoke to Justice at Telkom Canal Walk. I have 3 Telkom contracts already, 2 of which expire in January. Justice logged my request for one of the specials and said it would be about 3 days for admin to process it. I did not hear from him so a week later I followed up. Justice emailed me a screen shot with no explanation. I rep**** that I couldn't read it as it was too small on my phone and I asked what it said. No reply so I had to follow up again. The response was another email from someone else of a section of the screen shot, still with no explanation. The screen shot showed that at the beginning of 2016 I didn't qualify for a 4th contract. However, 2016 is 2 years ago - and no one has bothered to ask me whether my salary may have gone up since then, which it has, plus the fact that 2 contracts expire in a month or so. Seems they don't want my business so they won't be getting it. I'm currently investigating service providers who will take over my 3rd contract from Telkom because I am tired of this shoddy customer service - it was just as bad back in 2016.