Bad service from Telkom

We have experience since Friday 25 November 2022 no internet access,contacted Telkom they said it was due for no payment but payment was made 22 October and 24 November 2022 they explained to me that the line will be automatically activated once system recognized payment "payment done via internet banking" Saturday passed 26 November still no internet then came Sunday and internet was on but very bad connection then Monday 27 November had internet but very bad connection on and off the whole day by Tuesday No internet called Telkom they send a technician out he plugs his router in and says no problems it's a faulty router we need to get a new router by Thursday 1 December still no internet contacted technical support they assisted me very nicely but no luck still no internet been on the phone most of the day and no one can actually tell me what the issue is so went to buy a new router they logged a service call as they say it might be an issue on there side plugged new router did the setup but no luck still no internet so now I ask "what the hell is going on?" Because time ,money and patience have been pushed to the limit now.