Bad service from Telkom and waste of my time

I app**** for a Telkom cellphone contract and a WIFI and i got an sms that my application was pre approved and the got another one that says my application was declined during credit vetting and also got another sms that my order has been issue and it will be delivered. When the order was delivered it was only the mobile WIFI and the cellphone was not there. Upon further inquiry i was really send from pillar to post. I eventually got a person who said they will get someone to call me and gave me a reference number. When the time came and went for that person to call me i then called back and was once again sent from pillar to post. I eventually got through to a rude agent who wouldn't listen to me and kept speculating as to why i was declined instead of taking the reference number i was given when they promised that i would get a call back explaining why i would be approved on one devise and declined on another. Since they have refused to call me with an explanation, i have asked them to come pick up their mobile WIFI.

I've been a loyal customer of telkom for more than 4 years, never skipped a payment and for them to just declined my application without giving and explanation as to why is rude. I can more than afford this with a disposable income of over R10 000 but I guess I'll go give my business to someone else, i wish they didn't waste so much of my time.