Bad service from Telkom and Nudebt

Good day,

I have been with telkom for many years. I have recently lost my job. But never missed a payment with them. I have been in credit up until now.

On the 31st December I received a sms saying that my amount due is R855.57 which I paid on the 6th January 2022. I then received another sms on the 18th January 2022 that I must pay R855.57. I called the call centre and the consultant at the time advised that I ignore it as my account will be rectified. I confirmed my debit date with her as well for the 05th of every month.

The on the the 1st of February my account is debited with R1200 (round figure) then on the 1st of February all my lines are suspended. The called centre refused to help and advised I send proof that the debit order went off.

As it is Nudebt that has debited my account. I send several emails that I have paid and no assistance.

I tried calling Nudebt today on the 2nd of February 2022 no answer. No assistance. I emailed my proof of payment no response. My husband works from home. We are unable to make any called, send a WhatsApp or sms. I was forced to purchase rain for my kids to watch tv as we stream or just check our emails and msg.

This is really bad service.