Bad Service from Telkom AGAIN!!

Telkom moved us from Landline to wireless Wifi Router, telling us its faster and a few bucks cheaper. We are now on a throttled package that has just cost a R108 more... After half an hour on the phone with various departments from Technical to Sales, all I was advised was to Cancel the Service if I wasn't happy, and to query the account after the service was cancelled....... how does that make any sense???