Bad service from telkom, a frustrated client

On the 21 March our cables were ****** as a result our adsl and fix line was affected. Since then telkom was not able to resolve the issue. We have been without Wifi since then and yet I am required to pay. I have called the telkom call centre numerous times and have reference numbers to proof it. I have logged a dispute for the charges have been told to apply for telkom look alike and wireless , but due to the fact the my account is in dispute I cannot apply for either. I have gone to your branch in south gate mall and was told to re-log another dispute as first one was not accepted. It's been over 2 months and this is frustrating. I don't know who to speak to anymore.