Bad service from Telkom

Its now been 28 Days and still n response from telkom or any solution offered ?????????RE : Contract upgrade *** . Urgent help needed .I have emailed every account i have of Telkom with no response I upgraded my contract last week to a Oppo Reno 8 pro, firstly the phone was delivered to the wrong address twice, that forced me to stay home and wait for a delivery 3 days in a row, not being able to move they delivered the phone on Friday 2 Desember , on Friday afternoon I wanted to charge the phone, it did not not want to charge, I left it and tried again a hour later and it charged.. On Monday afternoon I plugged it in to charge again, it would not switch on or charge at all. I phoned Telkom on Tuesday morning and reported the Fault on my new 4 day old phone. They took al my details and said they would arrange for a new phone to ge delivered and the old phone to be collected. Today is Thursday and I wanted to follow up. Now they tell me it's not yet logged at the courrier company and there is no one I can talk to that can verify or help me escalate the matter. I addition to that Telkom says that they now want to first collect and see of they can fix the problem... So no new phone.. This is absolutely not acceptable. I have to sign a three year contract and this phone must last that long. I don't want it fixed.. I want it replaced. I am well within my rights as the 7 days have not passed. Please let me know what will be happening so I can act accordingly Regards Ref NR THD***9 Reply1 m Your sales team up to date has not assisted me or contacted me.. I really fed up with Telkom service, after a upgrade I have no phone and no recourse.. I tried to return the phone at 2 telkom shops, they say the phone team should assist and arrange pick up of the 4 day old broken phone... I am so fed up and frustrated.. I would like to cancel my 3 contracts and collect the broken phone. I will seek a contract elsewhere with service