BAD SERVICE FROM TELKOM

I am VERY disgusted in Telkom Mobile. We live in Cape Town, Western Cape. Somebody stole my husband's ID number and during August/September 2020, bought items through a call centre on our Telkom account. The name of the person is diffirent to that of my husband and without verifying the address or the ID number, the items were delivered in Midrand, Gauteng. We reported ***** to Telkom in September 2020 and after numerous phonecalls, a case was opened. Nobody can tell us how far the case is and when the ***** transactions will be cancelled. You get NO ANSWERS when you phone them. We cannot afford the monthly payment of the new items that has been added to our account, so we reversed the debit order and only paid our part. Today both my husband and my phones were blocked!!!!!! Because of a ********** person and negligence on Telkom's side, we are suffering. The person also bought a cellphone at Vodacom, the same way as with Telkom, but their ***** case were solved within a month and no incorrect debit orders were done on our Bank Account. The problem with Telkom is that there is nobody that you can phone to complain. That is why I used Hello Peter today